We started out using Appleton Campbell to service our oil burner about ten years ago or longer. We have the same technician every year service the boiler. Stacy is familiar with the machine and has always done a great job keeping the equipment running smoothly. Since we were so happy with this service we have used Appleton Campbell for electrical and plumbing work with the same degree of satisfaction. It is impressive to us that we see the same technicians on staff year after year. All the technicians are well trained, polite and have the customer's best interest in mind. They are not the cheapest of all the service companies but the quality of service is worth it. We have only had to have them come back because a plug went bad and they replaced the plug at no additional charge to us.
The front office staff is always pleasant and professional. They try to work with our schedule to get service requests filled as quickly as possible. They give us a call on the day of the scheduled service to let us know the technician is on the way. If they happen to be running late, the front office calls to let you know.
All in all, the company earns a five star rating.