We have been customers for a few years now and not a single bad experience. The young ladies who take our call and schedule our service are friendly, personable and quickly get us on the schedule. When the service technicians arrive they are always respectful, have the necessary equipment to do the inspections/repair and get the system ready for the upcoming season.
So when it we were having issues with our furnace and A/C it was a no brainer to call. We were seen that day - no emergency call out charge! - and after inspecting the entire system Jerry (the technician) was able to explain everything that he saw which pretty much confirmed our suspicions - our system could no longer survive on life support. Jerry sat with us going through several different options before he worked up a three different systems and costs. Once we made the decision Jerry worked with the install manager (Dave) to come out confirm all his measurements and put us on the schedule immediately.
Day of the install Dillan and Cory showed up on time and walked us through everything that needed to be done. These two young men are awesome! These two young men took their time with the install, making sure I understood everything that was happening along the way. Once the install was completed they walked us through all the features of the new Carrier system and smart thermostats.
This whole experience has only reconfirmed what I already knew - Appleton Campbell customer service is top-notch!