I'm a big fan. First, the people who answer the phone and schedule service are very caring and helpful. If no appointments available that same, they'll offer call you if time becomes available...and they actually do! Or you can set up a scheduled time. Travis is the 2nd technician to visit my house and I'm thinking all their technicians must be amazing: knowledgeable, informative, hardworking, and just plain nice. He showed me price estimates up front (very reasonable), offered options, told me exactly what he would do, showed and explained to me what he did, and after unexpected problems arose, he stayed beyond normal working hours to get the job done that same day. A true professional all around. Highly recommend!!