I was told my thermostat needed to be replaced ( a lie) And my radiator would need to be replaced with a baseboard (floor) type heating. Even though I told the person who made the appointment one of the silver air valves popped off, this was not on my paperwork. So the technician came out unprepared to do the job and came 30 minutes beyond the scheduled time, but he did call. My paper from the technician said the opposite of my written estimate. If I had initially be told the written estimate that was emailed to me, I would have gone with the company. I felt the repairs I requested were ignored. And the only goal was to see how much money they company could get out of me.