Business Description:
We send expert Housekeepers to the homes of busy people throughout the Charlotte area to create and/or maintain spotless personal spaces.
Categories
house cleaning services
Spotless, Inc
10660 S Tryon St #2, Charlotte, NC 28273, USA
(704) 941-0705

Service

Total Experience

Will Recommend

Quanti L.

Charlotte , NC

Spotless, Inc

False Advertising and No Invoices Provided

After speaking with the owner to set up the initial appointment and reviewing the provided information prior to the initial appointment, I was assured that my cleaning experience would be of high quality. I was requesting this service because I was going into the hospital for a medical procedure that would render me physically incapable of cleaning my home for at least 2 weeks. Further, my large extended family visited my home for the holidays to support my upcoming surgery, and to spend the holidays with me. I looked forward to having the detailed cleaning of my home after the holidays as was promised by the Spotless, Inc staff.

The cleaning technician who came to clean my home on Dec. 29, 2017 did not conduct the cleaning services that were promised by the owner and within the written documentation (ex. cleaning washer/dryer appliances; using steam vapor mopping technology; cleaning the inner and outer microwave appliance; etc.). When I called to report these issues to Spotless, Inc, the person with whom I spoke listened to my concerns, but was not in a position to alleviate my concerns. To date, I have received no response from Spotless, Inc as to why the services that were promised were not delivered to me. Nor have I received an invoice detailing what I actually paid for. Please do not waste your time with this company...there are far more reputable cleaning services that will truly provide a detailed cleaning.

comments

I am not sure what the details of this appointment were, but we do have a system in which a copy of the paid invoice is automatically sent to the customer. Our records indicate you were not charged for the service, therefore no invoice was sent to you.

Spotless, Inc commented on 03/13/2018