Business Description:
Broward Factory Service provides a full range of HVAC, home warranty, and finance services to families in Florida, Texas, Arizona and Nevada.
Categories
plumbing, electrical, heating & air conditioning
Broward Factory Service
2860 FL-84 #101, Fort Lauderdale, FL 33312, USA
(904) 396-6565

Service

Total Experience

Will Recommend

Ruben D.

San Antonio , TX

Broward Factory Service

no call back on weekends

First time I used them I left a message on a Sunday morning, no heat. I didn’t get a call back until Tuesday. I figured it was a fluke..

This is the second time I tried using my “emergency “ service and again no answer. I called early in the week and they came out. I told them what was wrong and that the a/c motor should be replaced. Tech came out and found the motor to be running (typical of problem to fix itself while he’s there) I explained exactly what has been going on for the last week and that the motor seized up. He said he couldn’t do anything about a running motor, I agreed fair enough but I did ask if I would have a problem calling them out again on Christmas weekend because of the previous issue. I was assured that they would answer my call ASAP and that a spare motor would be on hand should the need arise. Well I’ve called three times as reasonable intervals. But now I’m just $@!#% that after at least 8hrs of waiting I still have not gotten a return call..

PEOPLE IF YOUNLIKEBTO ARGUE WITH YOUR SERVICE TECHS OR LOLE BEING IGNORED NY YHE PEOPLE WHO ARW QUICK TO BILL YOUR CC FOE A YEARS SERVICE AND THEN NOT GET THAT SERVICE, THIS IS THE COMPANY FOR YOU.

MERRY CHRISTMAS from my family to yours. Thanks BFS for leaving my family with no A/C over the holidays.