Asked for a quote when he got there! Agreed to do the job at 336. He upsold me carpet cleaner at 15 making the bill 351. I never looked at the actual bill!
I then received a call from your office from Nicole who has ALWAYS been so nice and pleasant saying Keith said that he wanted her to call me because of a mistake on the bill of 55 that I still owed! I was quoted twice of the price! After looking at the bill he had added the protectant and sanitizer with was an additional cost! There is a place on the bill where I am suppose to initial if I decline those service add ons! I was never asked. They were just put on there I am sure for commission! Keith was very professional and nice on site, however I feel that adding those up charges with my consent then having Nicole to call instead of him is very weak and unprofessional! I told Nicole to tell him I am not paying the additional charge. Not sure if this is just common practice or simply the way he does it because he has been doing this for “30 years”