Business Description:

Chem-Dry Of Choice is the leading carpet & upholstery cleaner in Roanoke and Blacksburg VA. We offer the best clean available. Call now! 540-375-6625

Categories

carpet & upholstery cleaning
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Katherine's Review

Professionalism

Quality

Total Experience

Roanoke, VA

Chem-Dry Of Choice

dishonest and ineffective

I ordered treatment, which was ineffective and was charged extra.

comments

Katherine, we appreciate your review. Please know that Chem-Dry of Roanoke strives to provide excellent customer satisfaction. We also often offer specials to benefit our customers, which include clearly listed stipulations. The specific special you chose was $99 for up to 350 sq ft of carpet. It was not until we arrived at your home that we realized you had much more than the 350 sq ft limit.

In reference to ineffective treatment, there was significant pet odor that our regular carpet cleaning does not treat. We are sorry that you are not satisfied with your service and would like you to know that superior customer service is very important to us.

Chem-Dry Of Choice commented on 01/22/2014