Main Line Kitchen Design

Business Description:

Expert kitchen designers and kitchen cabinet dealers on Philadelphia's Main Line


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Cindy's Review


Total Experience

Will Recommend

Havertown, PA

Main Line Kitchen Design

I don’t understand the hoopla

I used Main Line Kitchen for design services. They measured my space and offered a design that maximized the sales of their cabinet lines. What else? After the cabinet sale, Main Line Kitchens was done. They messed up my order. I caught the mistake when MLK sent me the contract. I pointed out that they had ordered the wrong color cabinets, and refused to pay until the contract was corrected. They corrected the contract, and I signed and paid. Regardless, they delivered the wrong color. It sat in my living room for three weeks until they picked it up and delivered the correct cabinets. That does not mean that all of the subsequent subcontractors could adjust to a three week delay. Main Line Kitchens loves to tell you how badly Home Depot and Lowe’s will mess up your order, but they were just as bad.
On my own, I needed to find granite countertops, appliances (refrig, stove, range and microwave, dishwasher and garbage disposal) and sink, faucets, and electrical ( under cabinet lights, pendant light, high hats for ceiling,) and tile and installation for my floor and backsplash, a replacement window, and knobs and pulls for the cabinets and drawers. I
shopped where MLK offered discounts, and I found
better prices on ALL of these with other suppliers.

I am at a loss- besides design and cabinet sales, what does Main Line Kitchens provide? They did give me names of contractors. The contractor I chose was excellent, but, again, how does the completion of my kitchen relate to the designer, versus the contractor and supplier????


Much about this review is false. But it is true that on Cindy's first kitchen the wrong color cabinets were delivered to the vacant home she was renovating. It took 13 days for us to rush the correct cabinetry to the home. The contractor Cindy hired that we recommended free of charge was able to work around the delay and the overall project was held up no more than a week by the delay at no cost to Cindy.

Delays can happen for many reasons during a complex renovation. Immediately taking care of any issues and helping to keep projects moving despite holdups is why we are especially good at our job. Cindy was happy enough with her fist kitchen to use us for her second.

When Cindy then needed to cancel her appointment to measure her second kitchen she became frustrated that she had to wait 11 days to get another appointment as most of our design staff would be away for the national kitchen show. Cindy felt that a past customer should be accommodated and never forced to wait for an appointment

It was when she couldn't get the appointment that she wanted after canceling the one she had that she wrote the above review and emailed us an angry email late one night.

Main Line Kitchen Design commented on 01/13/2020