Business Description:
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Categories
Flooring
A1 Factory Direct
887 Rancheros Dr, San Marcos, CA 92069, USA
(760) 741-6470

Service

Total Experience

Will Recommend

Cole U.

San Marcos, CA

A1 Factory Direct

Good Experience for the Most Part

My experience with A1 Factory Direct was pretty good for the most part. They basically replaced some carpet on one of my steps that had been damaged by my cat. They took the donor carpet from a different room and replaced it with a generic type since they don't make this type of carpet anymore. It looks really good, the craftsmanship was great. I would recommend their service as a whole, however when I tried to get a hold of them to get my service done, I couldn't get a hold of the same person I had talked to previously. It took me a couple of tries reaching out to them to get them to come out to my house and take care of the job, so I felt that the management could do a bit more to tighten down the process of interacting with customers on the phone. The job went great, it was just getting everyone on the same page that was difficult. I would say it was a little overpriced based on the other places I looked, but the individual I rented the home from recommended them highly, so I stuck with them.