Categories
Flooring
Great workmanship that was very responsive and timely. Overall, I was happy.
A1 Factory Direct repaired the flooring, cabinets, and carpet damaged in a water leak. I thought about them that there was a little lack of transparency in terms of how they provided the estimate, and also the cost of the project. I think their goal was to work with the insurance and bill me enough so that the insurance could pay me. I would have liked to see them give me estimates and submit them to the insurance company. I see pros and cons about this approach. I think everything else they did was highly satisfactory for me.