We called First Coast Chem Dry after looking on line and we were accomodated quickly with an appointment within a few days. The service man, was kind, polite, and worked efficiently and cleaned our outdoor area carpet and stair carpets, doing a great job and was in and out in one hour and a few minutes. He was very careful around our furnishing and wood floors. I'm glad we called. Our carpet outside looks nice and clean and our stairs look amazing too. We will use the company again and wouldn't hesitate to recommend. Thank you!