First Coast Chem-Dry

Business Description:

Chem-Dry is the world's leading carpet & upholstery cleaner. Trust our powerful equipment & cleaning solution to offer the best clean available. Call now!

Categories

carpet & upholstery cleaning
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Laurie's Review

Service

Will Recommend

Professionalism

Saint Augustine, FL

First Coast Chem-Dry

Failed to get rid of odor from the carpet

First Coast Chem-Dry carried out a carpet cleaning for me and the work they did was sub-par at best. When I first met with one of their workers he said the cleaning would only cost me a few hundred dollars...it ended up being over 800 dollars in the end. The carpet itself is only two years old and it usually lays over a wood floor I have in my home, so it is fairly large in size. The team from First Coast came and took the carpet for over a week and when they brought it back from the cleaning and the odor coming from it was still there. This was the main reason why I decided to get it cleaned in the first place. I would not recommend them and I definitely would not use them again. The carpet itself cost around 1200 dollars and charging 800 for the cleaning I thought was extortionate. There was nothing wrong with their service or their professionalism or anything, they just did a poor job cleaning. I went to a local carpet cleaner after First Coast who was able to get rid of the odor for a fee of around 200 dollars. It really was money wasted for me.

comments

Ms. Janz, we think you for your honest review. We went back and looked at your invoice and did not see where any notation of a odor was indicated. Was it urine from an animal? If so, there was never an indication of it and we never treated it for that. Was it another type odor? We did sanitize your rug at your request but that alone would not address urine or possibly other issues. This happened back in March 2016 and we are just hearing about this now through your review. We would have gladly come back and picked up your rug again and cleaned it again at NO CHARGE if we had been called and advised you were not happy with the results. Every rug that comes to our facility has a process of at least 2-3 people that inspect each rug before they are wrapped for return. If we missed something, We would have made it right before you paid another company. In fact, when you are ready to have it cleaned again, please call us and we will make it right on the next visit.

First Coast Chem-Dry commented on 08/22/2016