The person who came out to my home from First Coast Chem-Dry was just so great. He was on time and was as nice and professional as a person can be. He did the job super well and I was really happy with his work when he left. My carpet looked really good when he left, but after two weeks it looked like it had not been cleaned in the first place! I just thought that when you get your carpet cleaned it should last longer than two weeks. As far as the person who did the job goes, he gets five stars all the way, the cleaning though left a little to be desired in terms of how long it lasted.