We had First Coast Chem-Dry come out to take care of some pet stains and normal wear and tear stains in our rental property before we moved out. They came out and saw the stains and gave their opinion on what they believed I should do. They pretty much guaranteed me that the stains would come up, and even insisted after the initial treatment was over, they insisted that the stains were all gone. I walked through the home with the guy and he insisted that the stains were, in fact, up, but when the carpet dried, they were still there. He quickly got out of there- he wasn't sticking around to discuss why the stains were still there. He was long gone before the carpet even dried.

I felt like he knew that the stains weren't coming up. It bothered me, because I felt like they were trying to upsell me, saying "Well, we could get all the stains up if you spend and extra $120 on the Deluxe Cleaning Package," rather than just going out and doing an honest day's work and getting the stains up. The cleaner was here for about 30 minutes and then he was on to the next guy who would give him $100. It wasn't about quality.

About 50% of the stains came up, and 50% did not. They guaranteed they would get all the stains up and they did not. Our landlord who was renting the house to us spent another $100-$200 to get another company to come out and get the stains up. We had to show her our receipt to prove we had even had a carpet cleaning company come out at all. I decided not to call Chem-Dry to complain because it's not my house, and we did what we had to do to move out. The real test will be the person who does spend the extra $120 for the Deluxe package, if they are satisfied with the service.