First Coast Chem-Dry

Business Description:

Chem-Dry is the world's leading carpet & upholstery cleaner. Trust our powerful equipment & cleaning solution to offer the best clean available. Call now!

Categories

carpet & upholstery cleaning
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Mike's Review

Service

Will Recommend

Professionalism

Jacksonville, FL

First Coast Chem-Dry

Great service, but product needs improvement.

The service from First Coast Chem-Dry was great, but in my personal opinion the system itself is not as effective as a steam clean. I am used to steam cleaning, and in my opinion this system does not extract as well as steam cleaning does. The carpets definitely looked cleaner, but they weren't as bright and clean as I am used to. The guys who cleaned the carpets were very professional about my concerns. They happily came back and took care of all the issues I pointed out. They were helpful enough to redo the carpets. Eric in particular, was awesome. I can't complain about the service. If I was in a bind I would use them again, because this process dries a lot faster than steam cleaning.

comments

Mr. Riefer, we appreciate your honest review. I have a question regarding one of your statements. You said it looked cleaner with our process but then you said it wasn't as bright and clean as with a steam cleaner? That confused us. I am not sure of the length of time between your recent cleaning with us and the last time you cleaned. Could it be your carpets are older with more wear patterns coming through? Just trying to determine the reason for the lack of brightness. If you have a moment, we would like to discuss further. Thank you again for the opportunity to service you. We hope you will give us another try.

First Coast Chem-Dry commented on 09/22/2015