Great service, but product needs improvement.
The service from First Coast Chem-Dry was great, but in my personal opinion the system itself is not as effective as a steam clean. I am used to steam cleaning, and in my opinion this system does not extract as well as steam cleaning does. The carpets definitely looked cleaner, but they weren't as bright and clean as I am used to. The guys who cleaned the carpets were very professional about my concerns. They happily came back and took care of all the issues I pointed out. They were helpful enough to redo the carpets. Eric in particular, was awesome. I can't complain about the service. If I was in a bind I would use them again, because this process dries a lot faster than steam cleaning.
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