I wasn't pleased with my experience with First Coast Chem-Dry, and I wouldn't actually recommend them to other people. They weren't difficult to schedule or rude or late or anything like that, but I feel like they definitely rushed through the work, and this created a couple of problems. For one, it simply wasn't as thorough a cleaning as it should have been. Beyond this, the cleaning solution got onto the surrounding wood-flooring and wasn't cleaned up, properly, so the chemicals damaged the wood itself. They would probably be a good company if they took more time and were more careful.