First Coast Chem-Dry

Business Description:

Chem-Dry is the world's leading carpet & upholstery cleaner. Trust our powerful equipment & cleaning solution to offer the best clean available. Call now!

Categories

carpet & upholstery cleaning
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Brian's Review

Service

Will Recommend

Professionalism

Jacksonville, FL

First Coast Chem-Dry

Not satisfied at all. Very dissappointed in results.

I was recommended to use the heavy duty cleaning, which cost more. Even though over the phone I was told it was only primarily for tough dirt and grease stains, which I had none of, the salesman said it was a better, deeper clean with much better results. We have a puppy and her mess stains are what we wanted treated, along with some minor spills. The stains reappeared with in 3 days in the problem areas that we pointed out for specific attention. After paying $159 for this service, we are not satisfied and I was wondering when I would receive a call or an email so I could point it out. For the most part the carpets are cleaned. I am not happy about being sold a more expensive treatment at getting less than mediocre results. The carpet was new when we moved in 15 months ago, the stains are not old stains, maybe a few months old, they should not be there after the chemdry service.

comments

Mr. Meade, I regret that you were not satisfied with our initial cleaning service. I am aware that you have been contacted by our service professional and we are in the process of doing whatever is necessary to make you one of our many satisfied customers. We strive to ensure that we give each and every customer the service and product that our company has built it's reputation and will do all we can to meet or exceed your expectations. We appreciate your business and the opportunity to continue to be your preferred Chem-Dry for your carpet and upholstery cleaning needs.

First Coast Chem-Dry commented on 03/02/2011