Texas Movers Group, is not a reliable or trustworthy company. My husband and I hired this company to move us from Texas to California. The estimated price increased($2800 to $4600) even after we reduced our amount of items to be moved! The move date and time was rescheduled three times, we ended up completing the move on two separate days! The staff was always unavailable or difficult to reach by phone, had to send emails to communicate. Texas Movers Group advertise their nice company moving trucks and trailers, which is what I expected to show up for the move, but instead a antique (year model 1960) huge extra long truck that required repairs twice on the way out of state (so they claim for the delay of delivery) showed up with only ONE moving guy and a driver that did not help the ONE mover! The moving guy shared with us that his help to unload the truck was not showing up due to car trouble. The ONE moving guy was asking for my husbands assistance with some of the heavy items! Wow smh! Inventory during pick up of our items was not taken properly, and some items was not inventoried at all. When we received our items at delivery, some items was damaged, broken, and missing. Brand new packing boxes looked as though they had been tossed around and crammed in improperly, dinning chair leg was broken, missing nightstand and missing exercise equipment. The ONE moving guy shared with us that the delivery before us the customer was missing TWENTY BOXES! Wow smh! When they arrived to deliver our items the driver could not get the moving truck parked close enough to unload items and wanted MORE MONEY for a shuttle or for extra steps due to the distance! We declined and decided we would unload our items. The ONE moving guy then decided that he could get it done at no extra charge. We hired this company because of the excellent ratings/reviews and that is what I told Alex on our initial contact, but Texas Movers Group end up being a BIG disappointment. Bridgette talks a "good game" but unprofessional, fake, and not to be trusted, she is nice until they get your items loaded in truck smh. Michelle was OK but somewhat a "bullie". Hire this company at your own risk, I understand that "to err is human" but I DO NOT and WILL NOT recommend Texas Movers Group to anyone! We are in healthcare and construction fields of work and have shared this horror story to all that would listen from Texas to California, for they will not have to endure the troubles and financial hit that we went through. I believe bad business, deserves no business! I give this company NO STARS. (it would not let me give NO STARS)
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