The guys who picked up the furniture in Texas were excellent. The sales rep was dishonest and had no influence over the work product when I ran in to problems. The customer service manager Michell was unpleasant and combative over the phone, they assured me I could pay with a credit card at first, and once I gave them a check they said they would keep it. They cited credit card fraud as the reason why, yet they continue to take credit cards from new customers. Mind you, they had my credit card payment AND my check payment for several days, accruing interest that the refund did not cover when Sean Wen from accounting changed our agreed terms unilaterally. The drop off team left trash in my driveway saying "I paid for the boxes" and left them there, torn up and no longer useful. They ran over my yard leaving a divot in the grass, they neglected to assemble and hang, and many boxes were left unpacked. Other than the initial pickup (not to mention they changed the price on the spot), this company would get a zero.