The first time my husband and I installed air conditioning in our 1970's house, we were both working, and the only research we did was on the product itself. We took the first proposal from a Carrier approved installer because they seemed reasonably priced, and had been in business for many years in our area. They were fine - even good.

This time, though, we're retired, we had more time available, so we asked several local dealers to assess our needs and give us estimates. It was confusing - but James Maloney, from McMasters, was the only representative that in the end suggested personal, specific solutions to our A/C situation, and we decided to give them our project.

We couldn't be more pleased. From start to finish, McMasters fulfilled every promise. They were prompt, professional, respectful of my home and furnishings, friendly and polite, and delivered a quiet, efficient heating and air conditioning system that far exceeds our expectations. The new unit is exponentially quieter, more efficient, easier to program than the old one, and we are very satisfied with the decision we made.