Categories
plumbers & sewer repair
Mark Johnson Plumbing LLC
116 Hodges Rd, Ruston, LA 71270, USA
(318) 255-1332

Service

Total Experience

Will Recommend

Kristy S.

Farmerville, LA

Mark Johnson Plumbing LLC

Excellent customer service!

When I called my plumber and he didn’t respond, I called Mark Johnson Plumbing and talked with Phillip. This was Thursday 12/19/19 and my tankless water heater wasn’t producing hot water. Even though the schedule was full, Phillip heard my cry of desperation and managed to schedule a technician to come the very next day. The next morning, my husband and son flushed out the tank to see if that would work, which it did, so I canceled the appointment. By Friday afternoon, the water was running cold again in my kitchen when I was trying to bake and prepare food for Christmas. Thankfully, we have two tankless water heaters and we were able to take showers in the guest bathroom. Saturday morning, my husband called our old plumber explaining our issue, but he was of no help and advised us to call the toll free number to troubleshoot the problem.
On Monday, December 23, my son tried once more to flush out the tank, but it didn’t work. He called MJP and was able to schedule a technician to come on Christmas Eve between 7 am and 9 am; I received a text just a few minutes after 7 am that he was on his way. Chris arrived promptly and went to work to diagnose the problem. He was probably here four hours and checked everything else in the house – cleaned out bathroom sinks, leveled the toilets and the water level in them, repaired a leak on a bathroom faucet, and even tightened a screw on a cabinet door. He was courteous, professional and went above and beyond what was expected. Since we needed a new tankless water heater, Chris provided the necessary information so we could find one from a local plumbing store that day before they closed at noon. My husband and son managed to get it installed that afternoon. Chris also told us about a yearly plan that will maintain our system to help prevent future problems.
The plumber that we have used for years has lost our business; we will call Mark Johnson Plumbing in the future. They have great customer service and I highly recommend them for all your plumbing needs!