Business Description:
Alchemy Auto Painting is Coronas Preferred Body Shop. They are experts in collision repair and are focused on complete customer satisfaction. Lifetime Warranty.
Categories
auto body repair & painting
Alchemy Auto Painting & Collision Repair
1052 Railroad St, Corona, CA 92882, USA
(951) 735-5400

Service

Will Recommend

Price for Value

nadia b.

Corona, CA

Alchemy Auto Painting & Collision Repair

Horrible experience ... -10 rating for this shop

I stopped at this shop, due to all the great reviews they had. However, I have had the most unpleasant experience with this company. In addition, to having to return to this location 8 times after work was supposed to have been completed. Nightmare started w/the trunk not closing properly, I returned several times for this same issue. Turns out based on the manager there, They installed a part backwards, which was preventing the trunk being closed properly. The manager at this shop argues the issue is not poor workmanship: however if parts are being installed backwards , I beg to differ. Now my vehicles bumper which they installed keeps popping out of place. In addition, to the headache (waste of time, gas and energy) the manager raises his voice at me indicating this is not a poor work man ship. I consider it unprofessional and tacky when an individual raises their voice at a customer and attempts to create a shouting match. After the 9 time returning to this place I hope they can get it right. The manger indicates I have only stopped 3 times.. however I have wasted my time and gas, so yes I'm keeping track.

comments

We regret that you feel you had a bad experience with us. There is no higher priotity to us than to provide high quality repairs and excellent customer service to each and ever customer we are lucky enough to have. As you know we inpected your rear bumper that we replaced nearly 2 years ago. During our inspection we noticed that your vehicle appeared to have been bumped from the rear possibly while parked. This is in no way related to our quality workmanship. Nonetheless we offered to remove the bumper and inspect it and make any adjustments for you at no cost. We regret that you never returned and felt that you needed to write an unfair review that does not accurately reflect the experience of the thousands of satisfied customers. We stand behind our work 100 if you should decide to return and ask for our help now or in the future.

Alchemy Auto Painting & Collision Repair commented on 10/30/2013