Meeting with the owner to design and order my doors was smooth and easy. I ordered them in August 2020 and paid 50% down in cash. I was a bit disappointed when he said the delivery/installation could be as much as ten weeks out. But I agreed thinking I'd have them by November 2020. However, after sixteen weeks, I was a bit frustrated. I called and reached an office manager who got a bit snippy with me about the delay blaming it on Covid. Even though we'd already been through six months+ of adjusting to Covid. FINALLY in February 2021, my doors arrived. The installers were fantastic, knowledgeable, and very skilled in installing the doors. So overall, I am very happy with the product, just frustrated that I waited Six Months for them.