Business Description:
Viking Pest is a full-service pest management company with 40+ years of experience offering services for ants, bed bugs, termites, bird control, mice control, & more
Categories
pest control
Viking Pest Control
250 Market St, Saddle Brook, NJ 07663, USA
(800) 618-2847

Service

Total Experience

Will Recommend

Susan B.

Nyack , NY

Viking Pest Control

Buyers beware. Read your contracts

We signed a contract with them for one year
They took my 300 for what. I don’t know why
We were charged every month for something we don’t know why We were mislead by the reps who charged us 300
They were supposed to cover us every month for the mentioned pests
They charged us every month for what!

They came on the property and left the gates open. That are locked to protect my 2 pedigree Siberian husky dogs And they appeased me by giving us a free some sort of tick product Goodness knows what it was

They came and gave us mice traps. And I put them in the house. I didn’t trust them in my home. If they left a gate open

They had been told by us to never come on our property when we weren’t home

I just got my final bill.
So

I paid them 300 for the initial contract. For what I don’t still know
And then 42.75. A month for what I don’t know
They can’t take care of carpenter bees in ny. That was one thing I had asked them to do. Which was also in my contract

So. BEWARE. THE INITIAL 320.63. Is JUST TO SIGN A CONTRACT.
THEN 42.75 A MONTH FOR WHAT I STILL DONT KNOW

DOUBLE TALK.
DOUBLE TALK
DOUBLE TALK

comments

Susan, I am sorry that we were unable to meet your expectations. I have authorized a credit of your February PestGuard Protection Plan payment. I know that you spoke with several of our people over the past year, including myself, to better define and customize the service particulars you were looking for. We complied with the specific appointment scheduling you requested, and, based on your pest concerns during the conversation you and I had, we provided a courtesy tick treatment. I apologize that we did not successful communicate that your program included an initial fee to combat your initial concerns, and then monthly payments for the quarterly maintenance visits and any other service requests for covered pests that you may have in between those maintenance service (I show 6 total service visits over the past year). We do treat for Carpenter Bees, however the treatment is targeted at the physical area or hole they are passing through.

You should be receiving your February refund in the next 10 days. Again, I sincerely apologize that we were unable to meet your service expectations.

Viking Pest Control commented on 02/15/2018