I recently used the company to fix the shutters in my home because they had come loose from the wall and some of the parts needed to be anchored in. Honestly, I was a little disappointed that when they bought the company, they didn't buy the liability of lifetime warranty. I had to look up the original sales receipt from years ago for this job. But once I was able to produce the original paperwork, I got the results that I needed. They were able to take care of the problem and in the end, I was satisfied with how things turned out.