Business Description:
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Categories
home services & furnishings
Elizabeth Shutters
525 S Rancho Ave, Colton, CA 92324, USA
(800) 748-8377

Service

Total Experience

Will Recommend

Elliot C.

Pasadena, CA

Elizabeth Shutters

Exactly What We Were Looking For In The End

We had three areas to be covered with shutters when we contacted Elizabeth Shutters, two windows and one sliding patio door. The windows were done correctly the first time, but the shutters in front of the patio door, instead of boxing out the shutters we were given just a flat service mount and when the levers were open on the shutters the doors could not bypass the shutters. I had thought we were very clear about our needs around this at the time of investigation with the sales person so I was shocked to see that the door could not bypass the shutters. Shortly after notifying the salesman, who initially resisted any correction, I contacted the corporate office and had direct communication with them. It took about 10-20 days before they came around and did the right thing, and by that I mean, they came and ripped out what had been done and put it in correctly. We grew several gray hairs in the process but in the final chapter it was exactly what we were looking for.

I would recommend Elizabeth Shutters without hesitation. The pricing was fair. We had gotten five different quotes and they were not the highest or the lowest, they were just about dead center, and the reason we went with Elizabeth was that we have known about them for decades because of their advertising through several newspapers. Coincidentally that's the company we selected and I'm quite happy we did. I also want to say that the workmanship of the installers, the care-factor and skill level, was significantly greater than anticipated. These guys knew exactly what they were doing. They came in and just knocked it out, and knocked it out of the ballpark the same time.