Business Description:
San Antonio HVAC & Plumbing Repair and Replacement. Residential, Commercial, and Institutional. Since 1964.
Categories
plumbing, heating, and cooling
heating & air conditioning
plumbers & sewer repair
Comfort-Air Engineering & Primo Plumbing
11403 Jones Maltsberger Rd, San Antonio, TX 78216, USA
(210) 494-1691

Service

Total Experience

Will Recommend

Faron L.

Universal City, TX

Comfort-Air Engineering & Primo Plumbing

Comfort-Air vs jon Wayne

I've done business with Jon Wayne Heating & A/C in San Antonio for years. I phoned them because we were experiencing problems with our outdoor fan motor. The technician for Jon Wayne gave me a lengthy sales pitch for a lot of stuff that I didn't need. I declined n paid a $29 service call fee. I then phoned Comfort-Air. Amber, Brian and the service tech Daniel reassured me and my family that excellence in customer service still exists.
Since my parts were covered under warranty the total cost of my repair was $135.00. This is huge for me because I am currently out of work on disability and it's 5 days before Christmas. Bad timing for our A/C and Heating unit to fail. I've serve in the management capacity for a few Fortune 500 companies in the past. I've trained employees how to upsale as a commissioned sales person so I recognized the game when the Jon Wayne Tech went into his sales pitch. We went from $297.00 to $697.00 to $994.00. I'll spare you the details.
Let me just say that I really appreciate Amber taking 2 of my phone calls and speaking to me with empathy for my situation. Because of her I was willing to be transferred to Brian. Brian was very professional and patient. I explained to him in detail the issues that I was experiencing and he offered to send out a technician for a second opinion at no charge. Daniel actually showed up earlier than I expected and he was eager to get to work. Daniel had my A/C unit up and running in an hour. I stepped out to feed my dog that was secured in the garage and the next thing I know, Daniel was done and approaching me with an explanation on what he had done. I was very impressed.
Comfort-Air has won me and family as customers and I will most definitely recommend this company to friends and family. Jon Wayne can kick rocks in the wild wild west!!