Rarely am I moved enough to write a review about my personal experience with a company….. this is the exception and for compelling reasons.
Over eight years ago, my husband and I hired Allen Smith Pools to resurface our pool and spa, install new water line and other tiles and additional miscellaneous work to completely rehab our then 18 year old pool. Their finish is warranted for 10 years.
Recently, our spa developed a rather significant leak which was determined to be coming through a crack in the pebble aggregate finish installed 8 years ago. ASPs came out and epoxy patched the leak which successfully ended the water loss but was cosmetically unacceptable and which did not determine the cause of the crack. This past week, large crews, trucks, equipment and materials showed up at our home for many successive days and nearly the entire spa was demolished and rebuilt, including rebar tied in, plumbing fixed, new pebble finish (perfect match to 8 year old pool). During that process, it was determined that the crack was caused by sub-standard ORIGINAL construction practices. DESPITE THE CAUSE OF THE LEAK BEING DUE TO ORIGINAL CONSTRUCTION DEFICIENCIES, 18 YEARS before ASPs stepped foot on our property and by a different contractor, ASPs stood behind their warranty and fixed EVERYTHING, including, at no cost to us, replacing upwards of 30 tiles which were cracked and which had nothing to do with the spa finish crack. Rick Specht and Dario and Darren all worked together to solve this problem and ensure the warranty was honored.
How often in today’s world of “bottom line” business does a company just do the right thing and then go above and beyond to boot?
If any homeowner needs ANY pool or spa work done, cash a winning ticket and contact Alan Smith Pools. I’m still pinching myself.