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Best in business
Being an absently customer. I had my dad's pool resurfaced in Cypress. They did an incredible job. Not only did they clean up their mess they even power washed pool deck. Kyle, my contact person, was outstanding in communicating to me every step of the way 7 days a...
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Spa rebuild and Leak detection/Fix
Rarely am I moved enough to write a review about my personal experience with a company….. this is the exception and for compelling reasons.
Over eight years ago, my husband and I hired Allen Smith Pools to resurface our pool and spa, install new water line...
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Don't fall fro the "hydro-blast" $@!#%.
The "hydro-blast" process didn't remove much of the old plaster. The original surface is still visible throughout the pool. The supervisor refused to do anything about it. He has no issue with poor workmanship.
After seven weeks, they are still not done. They...
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Pool and jacuzzi replaster. New coping and tile.
Job started 4/25/ 2022. No issues with quality of work. Problem is they have only worked six days out of twenty days. Bigger problem is total lack of communication. I expected better from this company.
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0 stars. Totally incompetent.
I had Alan Smith company give me a quote on a remodel of my pool. There were so many mistakes on the quote. When I brought them up to the person we were working with he apologized and agreed there were errors made. We had an appointment at their showroom and the...
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Competence 0 customer service -5
CJ is the WORSE possible employee I have ever come across. He does not know what he is talking about, he is demeaning and just plain rude and he tried to UPCHARGE us with a quote.
This "sham of a business" has a 1 out of 5 on BBB.
That tells you ALOt
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Fire cj, he is INCOMPETENT AND INSULTING
CJ is the WORST representative I have EVER seen of ANY company.
He is incompetent, rude, clueless and I can't find it in me who would hire him with his ways of responding to clients. Who hired this $@!#%?? Let him go and the company would fare much better
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Beyond unprofessional
The good reviews are from the friends and family of the company.
This company, especially Chris is very unprofessional, rude, degrading the clients.
I will NEVER WORK with them nor refer them EVER.
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Find somewhere else
This is BY FAR the worst pool service business I have come across. The do not know what they're doing. Long time retuning calls and when do actually SHOW UP after no show CHRIS does not know what he us doing and gives a RIDICULOUSLY HIGH PRICE. Nope, will not go...
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Go elsewhere, they will vandalize
This business should not be operating. Their work ethic, level of skill and just customer service is very subpar. They are very rude. Bad business
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This business is very shady
The management, the owner of this company need to take notes from other respectable companies.
First of all they callback late or they forget to call and one has to call back again. Their pricing is ridiculously high for the shoddy quality of the work this business...
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Very unprofessional
This is the worst business I have come across in a while.
They do not have their stuff together. Their service is subpar and they are very rude.
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Completely unprofessional "service"
Very unprofessional individual, called and did not respond to calls till a week later. When called back was rude, please go to someone else. They do not know how to conduct business in a respectable setting
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Top Notch Service!
Alan Smith Pool Plastering is absolutely wonderful. I hired them to do several things, including plastering the pool, replacing bricks and tiles, and installing new lights. They were on schedule every step of the way. Their communication was fantastic. They always...
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Great at What They Do!
We got our pool plastered by Alan Smith Pool Plastering a couple months ago and everything went pretty much as planned. What really stood out to us about their company was how well they communicated with us and how professional their team was. They always arrived...
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They are a great company
This was the second time we have had Alan Smith redo our pool. They do very good work.
Would highly recommend them.
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A pleasure working with Alan Smith Pool
Hello Alan Smith Pools,
A quick note to let everybody at Alan Smith Pools know how pleased our family is with the pool project. Being a retired contractor I appreciate promptness and schedules of different crews working hand and hand. Especially when all the...
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Always A Pleasant Experience
We have done business with Alan Smith Pool Plastering multiple times in the past now and they have never failed to provide us with excellent service whenever they come out. We have had our pool for quite a while now so we definitely needed some repairs throughout...
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I couldn't be happier
I initially met with Mike who listened to my ideas and made some great suggestions for pool tiles and pool finishes that coordinated with my home style and surroundings. Shortly after I met with him, he emailed me a very detailed proposal. He made the product...
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Great People And Service
I used the services provided by Alan Smith Pool Plastering to restart and refinish the pool in my home. The staff was very organized from start to finish. I'm happy that the work went very quickly and they were very efficient in providing excellent service. The...
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