Consolidated Credit Counseling Services, Inc.

Business Description:

Provides credit counseling, financial education and debt management programs for consumers seeking to consolidate credit card debt and other bills.

Categories

debt counseling services
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Lee's Review

Service

Professionalism

Will Recommend

Pompano, FL

Consolidated Credit Counseling Services, Inc.

poor experience

I spoke to the intake person who completely spelled my name wrong ,then was transferred to a guy who seemed to be nice at the beginning. As the conversation progressed i detected his attitude changing due to lack of info I wasn't able to produce at that very minute. He became abrupt and impatient and almost annoyed that I was asking questions for my own protection. Would not use this company .Being professional is not in their game plan

comments

Dear Lee,
Customer service is of utmost importance to us. We strive to provide the best service at all times -- we train our representatives to treat clients and prospective clients with dignity and respect. Hearing that your experience with us was less than stellar is very concerning and we would like to speak to you further to find out who you spoke with and possibly use this as an example in our training. Please email us at EDU@ConsoldiatedCredit.org so we can investigate this issue. We pride ourselves on providing excellent financial education and helping people get out of debt. In our more than 20 year existence we’ve helped over 5 million Americans (http://www.consolidatedcredit.org/about-us/success-stories/profiles/) achieve their financial goals and get out of debt. Should you wish to give us a second chance at assisting you, please give us a call at 1-877-201-7780. Again, we apologize for your experience and wish you the very best in all your financial endeavors.

Consolidated Credit Counseling Services, Inc. commented on 07/05/2016