Consolidated Credit Counseling Services, Inc.

Business Description:

Provides credit counseling, financial education and debt management programs for consumers seeking to consolidate credit card debt and other bills.

Categories

debt counseling services
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Florence's Review

Service

Professionalism

Will Recommend

Jber, AK

Consolidated Credit Counseling Services, Inc.

Wont recommend.

I was on the phone with them as they attempted to assess my situation. I started to tell them about accounts that my ex had defaulted on where I was an authorized user and Richard hung up on me! Not all my accounts are like this. This is just one account. I will not be recommending considering that I was hung up on. It was not professional at all. when I attempted to call back, no one would answer.

comments

Dear Florence,

We are sorry that you had a negative experience and we hope youll call us at 800-728-3632, because like many reputable businesses, we record our calls to provide better customer service. Based on the information you provided, we could not locate your particular call. But if you contact us, well pull that recording and review it with you. This is a very serious complaint to us, because we put our certified counselors through rigorous screening, training and testing.
After 20 years of helping more than 5 million people get out of debt, we want to get to the bottom of any customers dissatisfaction.

And dont worry, we WILL answer your call. We have a 24-hour answering service, but we did have a rare weather-related outage this month. Lets see if thats when your call was not answered. And if it was something else, well address it just as promptly.

Best regards,
Consolidated Credit's Customer Care Team

Consolidated Credit Counseling Services, Inc. commented on 07/01/2014