Had a carpet moth problem. Went for the expertise of PestStop Covington. A conversation with lady and even pictures on phone to show. Bought moth traps she recommended. They did nothing. Reason? A search on the internet, and a call to a staff member at the Metairie store confirmed that the traps I bought were NOT for carpet moths.. but pantry months instead. The guy who told me at Metairie store I was sold the wrong thing said he would help me and call me Monday. Never heard from him. Lady at Covington store says if I've used the traps... too bad. I sent emails to the Covington store owner. and corporate owner in Baton Rouge They have all gone unanswered. I tried calling these stores during business hours both corporate stores in Metairie and Baton Rouge. In both cases left messages on phones. Days later... still no response. It's as if they know they're cheats and not knowledgable and they know it. BEWARE. Paul Nelson