This was my first time to use Shades In Place Inc. I had them come out and install shades on the first level of my home. Their employees were very polite people, who showed up on time, and who did a very professional job on the installation. One person was particularly helpful. I was somewhat indecisive about which shades to choose, and he took the time to come back out to my home, and show me different fabrics and different options which were available. I really appreciated that extra effort on his part!