This was my first time using Shades In Place Inc. They came in and did all the shades in a new house we had built. It turned out amazing. They were super easy to communicate with. After some time, my new house settled - like they always do - and some of the shutters no longer opened or closed like they were supposed to. I called them out to come and help, and he took the shades, shaved them down, brought them back, and didn't charge me a thing, although I would have been more than happy to pay. He even remembered my family members - my kids, my dad, my husband. He was very personable. I had an overall great experience, and I have already recommended them!