I hired Roger after getting a referral from my RE Agent. Prior to hiring Roger, I had looked at a variety of competitors, some who charged more, some charged less, and did my homework to understand the electronic shade market. What made me hire Roger at Shades In Place, was he was transparent and gave me three options (lower end; mid-range; and high end). Without any pressure, I ended up going with the Lutron shades (high end) due to reviews, quality, needs of my windows, technologically more advanced, etc. This guy is the real deal. No BS, gets it done himself, knows how to "delight the customer". No need to look any further. With an investment as big as this was, I highly recommend Roger / Shades In Place. Hire him. For real.