Sound by design is true to their word. We use them frequently to provide audio visual equipment for our retirement complex. If you call at 11:00am Paul is on spot that day to determine needs and begin the bid process. While other companies bid higher and longer delivery dates, Sound by Design consistently meets our needs within a week at reasonable expense. Every employee that we have encountered is easy to work with, efficient, and kind! They are not only concerned with the company needs, but take time to interact with our residents while in our buildings. Last Christmas Eve we were trying to show movies on a projector installed by another company. We could not reach that company so I called Pedro. He was here within an hour with replacement bulbs in an attempt to fix the problem. He simply reset the projector that the other company neglected to do when they installed the new bulb, hugged us all, sang a Christmas carol, and headed out. You will not find better customer service in Amarillo!