Anthony & Sylvan Pools
Anthony & Sylvan Pools in Las Vegas is the worst company to deal with. They expect a 5 star rating. The rating system does not go low enough to give them a rating.
Anthony & Sylvan Pools does NOT build Pools, they take your money and hire subcontractors to do each job and the oversight is minimal at best.
The plaster was done so bad it has to be done again in fall when it is much cooler.
The Plaster was done at 106°. Plaster should never be done in this heat!
There are numerous small and large cracks all over the entire plastered area and new ones appear every day, in some areas the plaster even comes completely off. There were so many issues with the construction of our Pool, most of which were unnecessary and completely avoidable if someone, anyone, from Anthony & Sylvan Pools supervised the job. Anthony & Sylvan Pools, their employees, agents or representatives are not onsite for your city inspection. This is not the homeowners responsibility to walk a city inspector through a pool inspection. This is what you pay Anthony & Sylvan Pools for.
Anthony and Sylvan offers a barrage of excuses, ranging from wind, rain, heat, dust, supply shortages, labor shortages along with too many customers, as a result, your project is pushed aside for weeks and months as they give you the run around. The sub-contractors are unsupervised and Anthony & Sylvans Pool Project Manager Alex does basically nothing!
Communication is horrible and essentially nonexistent. Unanswered emails, voicemails full and un-responded to texts.
Anthony & Sylvan Pool Project Manager, Alex, rarely, if ever, verifies work is done correctly. When the project manager does show up, he “sneaks” into the yard snaps a couple pictures and goes on his way and sends a “CYA” email. Never a knock on the door to give you updates on schedules, progress or if you have any concerns. The only time you get a response is when you become so enraged and unhinged that you can’t see straight, then and only then does a response come and its usually unproductive and an argument in your yard.
Anthony & Sylvan Pools sells you a great story to get you to sign on the dotted line and after that the rest of the process is a nightmare. Add to that, they require 100% payment of the pool before you can even use it, that is of course, assuming you could use it once its finished and its correct. Unfair and deceptive business practices seem to be common with Anthony & Sylvan Pools. A construction contract, in the ordinary course, is paid 1/3, 1/3 and 1/3 and in some cases paid ½ and ½ It is never 100% prior to completion. When you question this company “policy” you are threatened by Anthony & Sylvan Pools representative saying to you “if you don’t pay, we will put a lien on your house.” It leaves you, the consumer, totally out of pocket with no recourse other than the Courts, and Anthony & Sylvan Pools’ “word” to rectify whatever problems arise as Anthony & Sylvan Pools has all your money so you are put on the back burner for anything you need corrected or completed.
It's just been over half a year of headaches. Do yourself a favor and look elsewhere unless you have tons of time to hassle them to do a job, get it done correctly.
If you are considering Anthony & Sylvan Pools for your pool construction go to the Better Business Bureau website and read the reviews, they are terrible. Go to Google reviews, Facebook, and any other internet site that lists reviews and read them. The reviews are terrible in regards to their subcontractors, their customer service and their warranty. They care nothing about customers once they get your money. They absolutely do NOT stand behind their work.
PLEASE, do yourself a favor !! Just READ ALL THE BAD REVIEWS !!