We chose Anthony and Sylvan to build our pool after considering other companies. They have a fantastic reputation and came highly recommended by several neighbors and friends. What we also felt was important- was that they handle every aspect of building the pool. They construct the pool, install the fencing, install the pool decking, and have a great service department and their own retail stores that carry the products they recommended specifically for your pool. Everyone has been so supportive and available to assist in any way. They have an amazing Warranty division headed by Neil Coyne. Neil has been supportive every step of the way along with his incredible associate Lisa Hartman. They go above and beyond to address any issues you may have and will work endlessly until they find the right solutions. They define Custome Service and Loyalty. Kevin is one of their best techs along with Terry Shaffer who supervised our plaster work, and have just been great to deal with. What I would tell someone who was thinking about building a pool- is that Anthony and Sylvan stands by their work. They care about their customers and they understand this is one of the biggest investments a family will make and they do everything in their power to truly make this your private oasis.
The people in service have been so great to work with. From scheduling with Dorothy, Ashley, and Susan- they all work so hard to get your pool opened and closed on the dates that are convenient for the customer and have a tech out in a day if you have a specific service need. They treat you with such kindness and I have developed nice friendships over the years with these wonderful people. Mike is the service manager, but he has also worked on our pool for several years. He knows the pool and the equipment inside and out. I trust him completely and I know he works hard to train his crew to be knowledgeable and dependable. He is such a great guy and always enjoy getting to see him.
The retail store in Montgomeryville I go to is a life saver. They test your water and give a computerized reading for free. Then they can tell you exactly what chemicals you need to balance your pool and the exact amounts. Tim is the store manager and is so helpful and really cares about his customers. They all greet you with a big smile and you actually develop friendships because you are in there a couple of times a week. They make keeping your pool water balanced and beautiful a stress free chore! All of the retail workers have been so nice and knowledgeable. They also have a great loyalty program that provides discounts on supplies and chemicals.
To me- the most important factor in doing business with anyone is that they stand by their work. Especially when it is such a large investment. Anthony and Sylvan have been building pools a long time and their customer service is incredible. They never abandon you and can always be reached. We are so happy we chose them to build our pool and will have a very long relationship with them. It was definitely the RIGHT and the BEST choice of pool companies.
There are so many wonderful people that have helped us- but I am unable to recall all of the names. I appreciate them all. There are so many fantastic people that work very hard behind the scenes to make Anthony and Sylvan the number one pool company across the country.