We opened and closed this year with Anthony & Sylvan. We felt, both in the opening and the closing, that the people that came out were thorough. They answered lots of questions, they were very pleasant and willing to do so. They were efficient and quick, too. They didn't hold us and our day up too long. They came in, they knew what they were doing, they got it done, and they were in and out in a relatively short amount of time. I was very satisfied.

We also go into the store weekly during the season and have our water tested. The previous owners of our house had used Anthony & Sylvan and highly recommended them, so we continued. And they had installed it just a few years back, so we liked that they were familiar with the system. It was our first year owning this house and we're new to pool ownership, so they were patient with our three thousand million questions. They were very patient and answered, whether it was via phone, in store, or the text that they sent out for opening and closing. Everybody that we've met has been very patient and willing to educate us.

A girl named Katie came and she got her part of the job done, then she played with our dogs for a few minutes to keep them out of the hair of the other guy and my husband who were talking. So she kinda babysit our dogs for a few minutes because I was out of the house. They were very genuinely kind, caring people, and they made sure we knew what we were doing before they left.

When the guys came out to open the pool, that was such a busy season for them. And since we took later ownership of the house late in spring, they squeezed us in, which was wonderful, because we wanted it open before Memorial Day. So those guys came. They didn't have a whole lot of time, but they recommended to us that we call and they would send somebody else out to spend a little more time with us, which we did. I called someone in the office and she's been the one I've been dealing with, and I said, "You know, these guys suggested that maybe after your busy season was really over, you'd be willing to send somebody out that would spend like an hour with us to go over the system." And she's, "Oh yeah, sure. Not a problem."

She scheduled it right in and they came out. Then we were more prepared. We had a little knowledge under our belts and someone came out and spent like an hour to make sure we were doing things right and we weren't gonna damage our system. They were making sure that as new pool owners that we have the tools and the information resources that we needed. And if they couldn't provide it, they knew who could and got us to the right people.