In 1989, we went searching for a number of different companies. We were exploring putting in a pool and that was when the original pool went in. We were impressed with Sylvan and they were local. They did a great job. Then, when we were considering having to refurbish the pool, we opted to go back with them. We found the pricing reasonable and the service was impeccable. The pool renovation with Anthony & Sylvan went very well and I'm enjoying the pool. They did the plaster, the tile and the coping. I've recently worked with them also on getting a brand-new cover for the pool. That worked out very well but we're still working with a different part of the system. We're looking at trying to work with the decking maybe next year. So we've gone back now to using them to be the primary source on how to go and how to deal with these things. So, it has been a very great experience.

I originally worked with their salesman who came out multiple times to go through options, understanding selection and working through pricing. A recommendation they had done was to split the construction so we did part of it. We did the deconstruct in the fall of year prior to the last. Then we did the finish last year in May. It split the cost. I've worked with a number of different people in their construction office once it was turned over from sales to the implementation, and the interactions with the team were very good. They tried to make sure that everything fit. Like anything, there are always gonna be adjustments that have to be made but the rep was very quick to try and work with us to reschedule or do anything, depending upon whether it'll be weather, or crew, or any issue that came up. It's never 100% perfect and I wouldn't expect it to be, only because of the nature of these things.

We had one minor issue with a leak and we worked with the construction manager. He was extremely responsive to getting that taken care of. He sent a diver to go into the pool, do the inspection and correction, and since then, I have not had an issue at all. It was taken care of almost as fast as you can imagine between sending somebody out, identifying it and taking care of it so I've been well pleased. It comes down to the same quality of construction and care, and it has kept me to not having to do a lot of work to maintain it. Overall, we've had no performance issues and I look forward to not having them again, and that this pool will last us, if not the 20 years, if I can take to another 30.