The reason I rated them 5 stars was because they were always responsive and if they were any issues that came up, they took care of them. I didn't feel like there was any question about what they were doing. We were always in line with each other. I had been thinking about a swimming pool for a year. We did a Google search for local pool companies. Our neighbor across the street, used them. Our pool is freeform and it has a spa. I like its tranquility. I did not want the spa but my husband did. I am so glad we got it. We haven't had a chance to use the pool a lot. It was finished at the end of the summer last year. I do like the look of it. I would like to recognize Adam Talley, our project manager, for his exceptional service. They definitely met our expectations.