Business Description:

For over 65 years, Anthony & Sylvan has been an industry leading swimming pool builder offering quality pool construction across the USA.

Categories

in-ground pools
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Jeannie's Review

Service

Total Experience

Will Recommend

San Antonio, TX

Anthony & Sylvan Pools

In-Ground Pool Build

We heard about Anthony & Sylvan when we actually started looking into purchasing a pool for our home. We went through a period of time where we thought, we'll put in a pool when we move. But when we decided to stay, Anthony & Sylvan was very quick to come and meet us on both times I called them. The salespeople were very professional and answered all of our questions promptly, which was a big deal for us. I also didn't feel like there was any lingo that was a gray area.

It was our first pool and we've been looking forward to doing it for 10 years. We got a free-form pool with a bar stool inside and a bar area on the outside of the pool, exactly where we wanted it for entertaining. We also have a sunning deck and a couple of bubblers that come up out of that shallow area where the kids enjoy playing. During the warmer months, my kids are gonna have their friends over and we're gonna get to enjoy watching them play. We'll also know where they are and who they're with. We're also looking forward to being able to enjoy our pool as a family. I also like knowing that at the end of the day, especially on a hot or busy day, I just have to go out the back door if I wanted to relax in the pool.

Anthony & Sylvan was able to incorporate the pool into the landscape since we had a bit of hardscape already in the back patio. The pool looks great with our existing patio, which has lower and upper areas. They were able to put the pool right where we wanted it, something that other pool companies were unwilling to do. The others wanted to push the pool back and add a lot more decking. However, we wanted to have as much of our yard with grass as we could.

We had crazy rain during the process of the project so the work had some delay. At the same time, Dan the project manager was also getting married and needed to go on a honeymoon. But he managed to pull off the job well. He was very honest with us about time frames. He never made a promise that he wasn't gonna be able to fulfill or legitimately try. We really appreciated that. He also always got back to us if we had questions, whether it was a text, email or phone call. When he said he was coming, he was there. Furthermore, he saw things that we didn't, like a $@!#% that he didn't like. It delayed the process a little bit but I felt like it was important to Anthony & Sylvan and to him to make sure that they got it right, rather than getting it done. We liked that as well.

The scheduler also did a pretty good job. However there were a couple of times that we got the emails that were sent out two days after Dan already returned from his vacation. I don't know if that was a computer error since it seems like an automated message. But usually if we called for our questions, they're really good about answering and letting us know a time when we could expect the workers since sometimes we needed to be at the house to let the workers in and put the dogs away.