Overall quality and responsiveness were good. We had an issue getting construction started, once started, everything went well. Again, overall, good experience. The only issue was getting started in the beginning. It just came up last year. We were referred by friends. They had the best follow-up out of the pool companies from which we received a bid. They seemed like they wanted to build our pool. Pretty geometric although the geometry shifts due to the limitations in our yard. We have a 7x7 spa as well. We love the whole thing. The spa is great. The pool works well for our family. The lights are pretty cool. Robyn really did a great job getting us back on track. In addition, Gabe was awesome when filling in for Robyn. Great Customer service.