Business Description:

For over 70 years, Anthony & Sylvan has been an industry leading swimming pool builder offering quality pool construction across the USA.

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in-ground pools
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Anthony's Review

Service

Total Experience

Will Recommend

Round Rock, TX

Anthony & Sylvan Pools

Customer Service at the Highest Level

We've been wanting a pool for the last five years. We had entertained it and got three total bids over the course of that timeframe. We received our latest bid from Anthony & Sylvan in which we asked for them to come out, take a look at the site and offer suggestions. We know that they came pretty highly rated overall in terms of customer satisfaction in the Greater Austin Round Rock area. The scheduling team was very open to me contacting them at any time whether it be scheduled or not for questions or concerns. Being available certainly is huge to a customer and it's something that I take to heart since that's part of my role in my own job. Customer service has got to be at the highest levels and so I appreciated the fact that I could reach out to Anthony & Sylvan and get a response rather quickly.

Geological conditions are always important when building a structure like that, and we found out that Anthony & Sylvan Pools had built about seven or eight pools in this community in the past. That went a long way with us knowing that they're very familiar with the soil because we have a ton of clay and all kinds of things that make the ground move that homes have had issues with. There are many people that build the pool, many steps and many stages. It is not necessarily the same crews. That organization of all those crews required Anthony & Sylvan Pools to be very adamant about detail and how all those things were worked out between those different companies or vendors. Things occurred in steps and we were happy with the result. Any issues that might have come up during the construction, they were on it to resolve and get appropriate people out here.

I loved the overall process from design to completion even with the weather that we had earlier this year and the rain delays. The pool finished in plenty of time for us to enjoy it coming up to the summer months. All that worked out well and Anthony & Sylvan stayed on schedule as best they could weather permitting and got the pool done especially one this size and in a short period of time. Our pool is a salt pool, but it's 39 feet in length and 22 feet in width. We've had pools in the past and because it gets as hot as it does in Austin it certainly is a great thing to have. We live in a community that has three community pools, but there's nothing like having your own and luckily we have the backyard and the size to do that. Also, from the longevity standpoint it can also be a very good selling point if we ever decide to sell the house.