Replacement of rooftop installed furnace and air conditioner by Carlson team went smoothly.
Existing heating and air conditioning unit on its last legs. Service Tech Pete was sent out immediately, diagnosed the problem quickly and could fix but, due to multiple problems and equipment age, recommended we consider replacement.
Discussed replacement options with Carlson rep Jeremy and decided on a better, more energy efficient system than what we had.
One week later, David, Jordan and Chris, and a large Mountain States crane, removed the old unit and installed the new system. On startup, David discovered our original duct work was grossly undersized for our old unit, and the new unit. David custom built and installed additional duct work greatly increasing airflow within the house. Furnace now runs only a few minutes at a time. Jeremy also helped us complete paperwork for a PNM rebate available for the increased efficiency AC system. Overall, definitely satisfied with our new system and top-notch service from all the Carlson crew.