Business Description:
"Your Best Friend in Comfort"
5 1217 reviews
Categories
plumbing, heating, and cooling
B. Carlson Heating, Air Conditioning & Plumbing, Inc
8625 Paseo Alameda NE, Albuquerque, NM 87113, USA
(505) 883-1379
http://www.bcarlson.com

Service

Total Experience

Will Recommend

John and Janice H.

Albuquerque, NM
B. Carlson Heating, Air Conditioning & Plumbing, Inc

APPROVAL AND DISAPPOINTMENT

I approve the service because after the svc tech left the heat in the zone I was concerned about started heating again and by the next morning that zone was very comfortable; thus my aim in this call - one of many in past years - to Carlson was achieved.

I was disappointed when I saw the zone control panel hanging loose on the closet wall in our guest room. The service tech removed the screws to access the zone controls and forgot to replace all those screws - so I have a hanging panel. Not a big thing, but it doesn't seem very professional. I will screw the screws back in. Janice Houser

comments

We are so sorry for the experience you had with this service but as I stated in our phone conversation today, we are more than happy to come out and correct this. We stand behind our work and want to be sure that you are 100% satisfied. Our offer to come out and correct this stands in place, just call us to schedule if you would like. We thank you for bringing this matter to our attention as our goal is to leave a site cleaner than when we arrived. We will be sure this does not happen again.

Thank you,
Andrea Navarrete
Chief Operations Officer

 B. Carlson Heating, Air Conditioning & Plumbing, Inc commented on 02/12/2018
« Back to reviews