Brad arrived on time, and with a smile. He provided a quote in no time to replace our water heater, at a price competitive with 2 other plumbing companies. Although he had other appointments, he was able to do an immediate replacement of our water heater the same day, within 6 hours from start to finish. He performed a very professional job, even though I watched over his shoulder most of the time. I can recommend BCarlson Plumbing company highly.