As one of our AC unit died, we got several quotes from different providers, and had no hesitation when choosing City Heating And Air Co. Pricing was very good, and we really appreciated the presentation and recommendations we received. We had the feeling to talk to someone honest and really looking for the option that would serve the best our needs for the long term. He was very up front with all the details concerning the new installation (price, time frame, size, warranty, etc.) and open to answer any questions. The 10 year warranty on the new unit including labor was a plus.
The installation was impeccable. Our recently purchased programmable thermostat needed to be replaced, as incompatible with the new unit. The team on site, first spent extra time troubleshooting and making sure it couldn't work before replacing it (they provided a functional thermostat with no extra charge).
They took the time to explain the details about why it couldn't work and what to look for if we wanted to purchase a different one.
They left the place clean, after checking that both heat and cold were working properly. They also reviewed all of the steps of the installation with us, made sure we had no more questions or concerned, and the manual and their contact info on hand before leaving.
We expect to have to replace our second unit in the coming years, and will hire them again.