My experience has been perfect!
I've been in contact with Tech Force since they solved my initial problem by scrubbing the computer. I've called them three times for email. While I'm on the phone, they immediately go into my computer and delete emails. Each time it took all of five minutes. All the emails I've called them about have been bogus, and they've given me terrific advice each time. Also, each time I call, I get a little mini-lesson on what to look for, and they have encouraged me to call first before opening anything questionable. Not only have they helped me with my computer, they've also made me smarter in a very quick time. I never have to wait for them to call me back. It would be okay if I did, but it's nice that I don't. And, it's not like I've talked to just one person, but at least two guys and one woman have helped on separate occasions, and everybody's been terrific. They are always encouraging. Plus, I'm getting this ongoing service for only one hundred dollars per year because I used them that first time. Next year will be a little more, but it's still so cheap and leaves me feeling protected and comfortable.